...was that if you want to convince someone to do something they don't want to, you
A. Make it seem like their idea
B. Comment how the fact that they are a "process pro" can help make things better
C. Don't "Pous Out" as JohnJohn would say - and share more information than is absolutely necessary.
Oh, I still realize that no one gives a shit about undercarriage and all the crazy requirements we have for warranty...but that's why I have a job. To make them care! Damnit!
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